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Supporting New Mexico's Behavioral Health Collaborative
Participating Member Agencies: BHSD, CYFD, ALTSD
505.428.0838

support@bhsdstar.org

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Initiate Work Order Process
What is a work order request?

If you need something done and we need to do the doing, a work order that is signed off on by your agency's ASO manager needs to be started. This includes anything that requires a change in the STAR system or getting data out of the STAR system. Examples: changes to funding, projects, or providers in projects; changes to anything related to data elements for projects; and data analysis, data queries or reports.

If you are not sure if you need a work order initiated, contact support@bhsdstar.org and we can point you in the right direction.
What happens after you submit this form?

By submitting this form, you are requesting we initiate a Work Order on your behalf. Work orders follow a specific process: 

1. We review your request with your agency's ASO manager (ASOM)
2. Your ASOM verifies with your agency's executive team if this is your agency's priority 
3. If it is a priority, FC conducts a complete analysis of the requested work
4. FC will contact you if further information or supporting documentation is necessary
5. FC provides detailed work order to your ASOM for signature
6. Your ASOM will review with your agency's executive team and sign off on the work order if approved
7. If approved, FC includes work order in next available time slot in collaboration with your agency's priorities
Why so much formality?

It is important to make sure contradicting requests do not both get implemented.  Having a single point of request and channel for approvals makes sure this does not happen. FC receives many, many requests for additional work to be performed. Ultimately, your agency's executive team decides where they want our attention and their dollars focused. 
Please supply the following information to initiate your Work Order: